Managing Agent Limits

Managing Agent Limits in Your Mozenda Account

To ensure optimal performance and stability, Mozenda has introduced agent limits for accounts and agent groups. This guide explains what these limits are, how you’ll be notified as you approach them, and what happens if you exceed them. It’s designed for all users, including those new to Mozenda.

What Are Agent Limits?
Limits are now set on how many agents you can have in your account or within an agent group.
These limits help keep the platform fast and reliable for everyone.

Current Limits

Note: The system will not allow you to add more agents once you reach the max limit. Best practice is to stay well below the max for best performance.

How the Limits Work

1. Soft Warnings:

• As you approach the limit, you’ll receive warning notifications by email and in the Mozenda interface.
• These warnings help you manage your agents before hitting the cap.

2. Hard Cap:

• If you reach the maximum allowed agents, you will not be able to add more agents.
• This applies whether you’re adding agents via the Agent Builder, Web Console, or API.
• You’ll see a clear error message explaining the limit.

3. Overrides:

• Some accounts may have custom limits or temporary overrides. If this applies to you, you’ll be notified directly.

Step-by-Step: What to Do If You Approach or Hit the Limit

1. Watch for Warnings

• Check your email and Mozenda notifications for warnings about approaching the agent limit.

2. Review Your Agents

• Go to your Mozenda account dashboard.
• Review your list of agents and remove any that are no longer needed.

3. Try to Add a New Agent

• If you are under the limit, you can add agents as usual.
• If you are at the limit, you’ll see an error message and will not be able to add more agents.

4. If You Need More Agents

• Consider consolidating or deleting unused agents.
• If you have a special use case, contact Mozenda Support to discuss possible options.

Frequently Asked Questions (FAQs)
Q: What happens if I try to copy or create an agent and I’m already at the limit?
A: You’ll receive an error message and the action will not complete.

Q: Do agent templates or agent groups count toward my agent limit?
A: No, only active agents count toward the limit. Agent templates and agent groups do not.

Q: Will I be notified before I hit the limit?
A: Yes, you’ll receive soft warning notifications as you approach the limit.

Q: Can I request a higher limit?
A: In some cases, yes. Please contact Mozenda Support to discuss your needs.

Q: Where can I find best practices for managing agents?
A: See the Best Practices for Single Accounts/Departments.

Examples

Example 1:
You have 1,950 agents. You receive a warning email. You delete 100 unused agents, bringing your total to 1,850. You can continue adding new agents.

Example 2:
You have 6,000 agents. You try to add another agent and receive an error message. You must delete at least one agent before you can add a new one.

Limits and Related Articles

• Account Limit: 6,000 agents per account (system max)
• Agent Group Limit: 3,000 agents per group (system max)
• Best Practice: Stay under 2,000 agents per account and 1,000 per group for best performance

Related Articles:
Best Practices for Single Accounts/Departments