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    Set up notifications
    • 15 Oct 2021
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    Contents

    Set up notifications

    • Updated on 15 Oct 2021
    • 1 Minute to read
    • Contributors
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    Article Summary

    Notifications can be set for an individual agent or globally for all agents.

    Set notifications for a single agent

    In the Web Console:

    1. Select Agents > Agents.
    2. Select the name of a specific agent.
    3. Select OPTIONS.
    4. Select Notifications.
    5. Enter an email address.

    You can add multiple emails to the notifications email list by adding a comma and space between each entry. (Example: test.email1@gmail.com, test.email2@gmail.com, test.email3@gmail.com)

    1. Select the events that will trigger a notification.
    2. Select SAVE.
      notifcations.gif

    Set global notifications

    In the Web Console:

    1. Select Agents > Agents.
    2. Select two or more agents.
    3. Select OPTIONS.
    4. Select Global Notifications.
    5. Enter an email address.
    6. Select the events that will trigger a notification.
    7. Select SAVE.

    global not.gif

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