Set up notifications

Updated on 14 May 2024
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Notifications can be set for an individual agent or globally for all agents.

Set notifications for a single agent

In the Web Console:

Select Agents > Agents.
Select the name of a specific agent.
Select OPTIONS.
Select Notifications.
Enter an email address.

You can add multiple emails to the notifications email list by adding a comma and space between each entry. (Example: test.email1@gmail.com, test.email2@gmail.com, test.email3@gmail.com)

Select the events that will trigger a notification.
Select SAVE.

Set global notifications

In the Web Console:

Select Agents > Agents.
Select two or more agents.
Select OPTIONS.
Select Global Notifications.
Enter an email address.
Select the events that will trigger a notification.
Select SAVE.

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