Introduction to agent groups

The agent group feature allows you to create templates that standardize the settings and fields of multiple agents. Use agent groups to:

• Mitigate human error by building from a template.
• Make multiple agents behave consistently.
• Standardize settings, publishing, scheduling, and notifications across agents.
• Synchronize large sets of agents collecting the same information from multiple websites.

Getting started with agent groups
Define the agent group before you build your agents to make building easier. Agent groups works with hundreds of agents as well as a handful of agents.

• Create a new agent group
• Assign existing agents to an agent group
• Manage agent group fields
• Create an agent group view
• Synchronize agent group settings
• Edit agent group field settings