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    Create a new department
    • 14 May 2024
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    Contents

    Create a new department

    • Updated on 14 May 2024
    • 1 Minute to read
    • Contributors
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    Article summary

    A department is an enterprise feature that lets you create multiple isolated Mozenda environments managed by the same organization/company. Although the term department is used by default, the naming convention can be changed according to an organization’s needs.

    Enterprise account administrators can use departments to divide up a large set of agents into smaller targeted groups to:

    • Set user permissions.
    • Distribute page credits.
    • Assign administrators to a subset of users.
    • Increase performance since departments run agents independently as if they were from different accounts.

    Create a new department

    In the Web Console:

    1. Select Departments .

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    Can't find the Departments tab?

    The name of this feature can be customized at the account level, so you might see something like Projects or Teams instead of Departments.

    1. Select New Department.
    2. Name the department.
    3. Select the existing users you'd like to add to the department.
    Add a new user

    If you are adding a user that is new. You need to create them in your account before you can assign them to the department.

    1. Select SAVE.

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