Edit agent group field settings
  • 16 Nov 2020
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Edit agent group field settings

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Fields in an agent groups can be renamed, given a description, and configured to have a certain data type (like text, URL, or number). Field settings also allow you to track changes in captured data, indicate confidential or required fields, and more.

In the Web Console,

  1. Select Agents
  2. Select an Agent group from the dropdown.
  3. Select Summary > Fields.
  4. Select the field you want to modify.
  5. Select Edit field.
  6. Update the settings in the Edit Field window.
  7. Select SAVE.

Field Settings.png

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