Change template field settings
  • Updated on 27 Mar 2020
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Change template field settings

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Fields in a template (also known as agent groups) can be renamed, given a description, and configured to have a certain data type (like text, URL, or number). Field settings also allow you to track changes in captured data, indicate confidential or required fields, and more.

  1. Open the Web Console, then click Agents.
  2. Click the agent group that has the template field you want to modify.
  3. Click Fields from the drop-down.
  4. Check the field you want to modify, then click Edit field in the toolbar.
  5. Update the settings in the Edit Field window.
  6. Click SAVE.
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