Assign existing agents to an agent group
The agent groups allow you to create templates that standardize the settings and fields of multiple agents. When you create an agent group, existing agents can be added after the template is made. Make sure to always synchronize your agent settings before saving.
In the Web Console,
Select the specific agent group from the dropdown.
Select Summary > Agents.
Select Assign agents.
Select one or more agents from the agent list.
- Confirm which agent settings will be synchronized with the agent group (such as publishing, notifications, and/or scheduling).
- Select SYNCHRONIZE.