Assign existing agents to an agent group
  • 24 Nov 2020
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Assign existing agents to an agent group

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The agent groups allow you to create templates that standardize the settings and fields of multiple agents. When you create an agent group, existing agents can be added after the template is made. Make sure to always synchronize your agent settings before saving.

In the Web Console,

  1. Select Agents

  2. Select the specific agent group from the dropdown.

  3. Select Summary > Agents.
    assign agent group

  4. Select Assign agents.

  5. Select one or more agents from the agent list.

  6. Select ASSIGN.

ASSIGN

  1. Confirm which agent settings will be synchronized with the agent group (such as publishing, notifications, and/or scheduling).
  2. Select SYNCHRONIZE.

Assign 2

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