---
title: "Add Mozenda as an Exception in Antivirus (Symantec)"
slug: "add-mozenda-as-an-exception-in-symantec"
description: "Symantec sometimes blocks Mozenda and you cannot download or install Agent Builder, this can be solved in some easy steps. "
tags: ["troubleshooting", "protection"]
updated: 2024-05-14T14:05:58Z
published: 2024-05-14T14:05:58Z
canonical: "help.mozenda.com/add-mozenda-as-an-exception-in-symantec"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.mozenda.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Mozenda as an exception in Symantec

You might need to add Mozenda as a Security Risk Exception to your antivirus software if you are unable to download or install the Agent Builder or if you see a partially blank screen following installation.

1. Open Symantec Endpoint Protection and select **Change Settings** in the left navigation panel.

![Add Mozenda as an Exception in Symantec_Image1](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/Add%20Mozenda%20as%20an%20Exception%20in%20Symantec_Image1.png)

1. Select the **Configure Settings** button next to **Exceptions**.

![Add Mozenda as an Exception in Symantec_Image2](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/Add%20Mozenda%20as%20an%20Exception%20in%20Symantec_Image2.png)

1. Select **Add**.

![Add Mozenda as an Exception in Symantec_Image3](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/Add%20Mozenda%20as%20an%20Exception%20in%20Symantec_Image3.png)

1. Select **Security Risk Exception**, then **File**.
2. Open Windows Explorer, then open your **Downloads** folder. Double-click the Mozenda installation file. ![mozenda-install-file](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/mozenda-install-file.jpg)
3. Select **OK**.
4. Select **Add**.

![Add Mozenda as an Exception in Symantec_Image4](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/Add%20Mozenda%20as%20an%20Exception%20in%20Symantec_Image4.png)

1. Select **Security Risk Exception** > **Folder**.

![Add Mozenda as an Exception in Symantec_Image5](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/Add%20Mozenda%20as%20an%20Exception%20in%20Symantec_Image5.png)

1. Open Windows Explorer, then open your **Downloads** folder. Double-click the Mozenda installation file. ![mozenda-install-file](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/mozenda-install-file.jpg)
2. Select **OK**.

![Add Mozenda as an Exception in Symantec_Image6](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/Add%20Mozenda%20as%20an%20Exception%20in%20Symantec_Image6.png)

1. Mozenda’s local file will now display in the Exceptions list.

![Add Mozenda as an Exception in Symantec_Image7](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/Add%20Mozenda%20as%20an%20Exception%20in%20Symantec_Image7.png)

### Sources for this article

- [Endpoint Protection](https://community.broadcom.com/symantecenterprise/communities/community-home/librarydocuments/viewdocument?DocumentKey=f25f6321-3b60-4463-b161-d9c4123f6e9f&CommunityKey=1ecf5f55-9545-44d6-b0f4-4e4a7f5f5e68&tab=librarydocuments)
- [Add a Security Risk Exception – Endpoint Protection Manager](https://support.symantec.com/en_US/article.TECH103120.html)