Troubleshooting Installation
Add Mozenda as an exception in Symantec
  • 08 Apr 2020
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Add Mozenda as an exception in Symantec

  • Updated On 08 Apr 2020
  • 1 Minute To Read
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You may need to add Mozenda as a Security Risk Exception to your antivirus software if you are unable to download or install the Agent Builder or if you see a partially blank screen following installation.

  1. Open Symantec Endpoint Protection and click Change Settings in the left navigation panel.

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  1. Click the Configure Settings button next to Exceptions.

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  1. Click Add.

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  1. Click Security Risk Exception, then File.

  2. Open Windows Explorer, then open your Downloads folder. Double-click the Mozenda installation file.
    mozenda-install-file

  3. Click OK.

  4. Click Add.

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  1. Click Security Risk Exception > Folder.

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  1. Open Windows Explorer, then open your Downloads folder. Double-click the Mozenda installation file.
    mozenda-install-file

  2. Click OK.

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  1. Mozenda’s local file will now appear in the Exceptions list.

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