---
title: "Handle invalid products"
slug: "handling-invalid-products-1"
updated: 2025-03-12T18:25:12Z
published: 2025-03-12T18:25:12Z
canonical: "help.mozenda.com/handling-invalid-products-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.mozenda.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle invalid products

Invalid products display in the **Sources** tab under the **Issues** column. 
:::(Info) (Pro tip!)
You can select the states that you want to display in the grid.
:::
![z product_manager mapping_mistakes invalid_products example1.png](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/z%20product_manager%20mapping_mistakes%20invalid_products%20example1.png){height="" width=""}

The number of items listed in the Invalid column indicate the amount of products retrieved by the robot that did not have one or more required properties OR were marked as invalid in the review/mapping process. 

Click the hyperlink on the number of invalid products to view the list of invalid products. You can read more about why the products are marked as invalid. 
![z product_manager mapping_mistakes invalid_products example2.png](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/z%20product_manager%20mapping_mistakes%20invalid_products%20example2.png){height="" width=""}

Generally, issues that cause products to be invalid should be fixed in the robot that extracts the data. Open the correlating robot and ensure that it outputs valid data, then rerun the source to clear the issues. 

You will also see products that were intentionally marked as invalid. In this case you can click the Ignore button ![z product_manager mapping_mistakes invalid_products icon ignore_issue.png](https://cdn.document360.io/03076343-9561-4857-8a4e-9f3bfed20ced/Images/Documentation/z%20product_manager%20mapping_mistakes%20invalid_products%20icon%20ignore_issue.png) to clear the issue. 

:::(Warning) (Ignore issues)
If you ignore the issue and it is not cleared when you fix the robot and rerun the source the issue will still be ignored. 
:::